Your context remains your data.

Who runs Fluent

Managed Fluent is operated by 1001597427 ONTARIO INC., an Ontario corporation using the Fluent and Meet Fluent brands. Contact [email protected] for privacy questions or requests.

Information we collect

• Account information: email address, display name, account identifiers, sign-in and onboarding state, enabled features, and timestamps.
• Fluent context: Meals details such as preferences, plans, grocery state, recipes, and feedback; Style details such as closet items, photos, preferences, saved products, and purchase context; and budget details you choose to create.
• Files and media: images or files you intentionally attach or save through a supported assistant.
• Tool and service activity: tool requests, approvals, results, connection metadata, security events, diagnostics, and limited logs needed to operate and protect Fluent.
• Support communications: messages and attachments you send to support.

How we use information

• Provide, personalize, secure, troubleshoot, and improve the Fluent service.
• Return the context you request to a connected AI client and perform changes you approve.
• Authenticate accounts, deliver sign-in messages, prevent abuse, and maintain audit and recovery logs.
• Provide exports, process deletion, answer support requests, and meet legal obligations.

We do not sell personal information, use it for behavioural advertising, or disclose it to data brokers.

Connected AI apps

When you connect ChatGPT, Claude, Codex, OpenClaw, or another MCP client, that client sends requests to Fluent on your behalf. Fluent returns the information needed for the request. The AI provider independently controls its own processing under its terms and privacy policy. Review those policies before connecting, and avoid sending information you do not want that provider to receive.

Service providers and transfers

Fluent uses Cloudflare for hosting, edge compute, database and object storage, email delivery, security, and service logs. See the current sub-processor list. Cloudflare operates a global network, so information may be processed outside your province, state, or country, including in the United States.

Open-source libraries that execute inside Fluent infrastructure are not separate recipients of your data.

Cookies and local storage

Fluent uses only storage needed for sign-in, account security, OAuth connections, user preferences, and abuse prevention. The marketing site does not use third-party advertising or behavioural analytics tags.

Retention, export, and deletion

• Active accounts: account and domain data remain while needed to provide Fluent.
• Exports: signed-in users can request a portable account export. Temporary export artifacts expire after a limited period.
• Deletion: signed-in users can start deletion from Manage account. Fluent removes active service data through the deletion workflow; limited security, audit, legal, or provider-backup data may remain until its normal expiry.
• Support messages: retained only as long as needed to resolve the request, protect the service, or meet legal obligations.

If self-serve export or deletion fails, contact [email protected] from the account email.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, withdraw consent, or appeal a decision. Email [email protected]. We may verify the request before acting and will not discriminate against you for exercising a privacy right.

Security and children

Fluent uses access controls, encryption in transit, scoped authorization, rate limits, audit logs, and deletion tooling. No system is perfectly secure, so do not store passwords, access tokens, government identifiers, payment-card details, or high-risk information in Fluent.

Managed Fluent is not directed to children under 16, and we do not knowingly collect their personal information.

Changes and contact

We may update this policy as Fluent changes. Material changes will be posted here and, when appropriate, communicated through the service or account email. Questions and requests: [email protected].